Virtual Agents 101

If there is one thing we have learnt over this coronavirus pandemic, it is that nothing is permanent, with chaos and uncertainty prevalent six ways from Sunday. There is widespread fear over what the future holds, with people losing jobs across the board and economies crumbling under the grapples of this unfortunate pandemic.

In such a scenario, people are naturally concerned about what lies ahead- calls have been pouring into call centers from people trying to get clarifications for a wide variety of queries, from trying to get access to essential goods to enquiring about their unemployment benefits.

Now imagine…